Sentaur facilities engineer walking a commercial plant room
- Facilities & maintenance

Total facilities maintenance. Under one PPM contract.

Mechanical, electrical, plumbing, controls, refrigeration, fabric works, fire safety and statutory compliance - consolidated under a single bespoke contract, delivered by the same operations team across 1200+ UK sites. Whether we built the building or stepped into it.

Active sites
1200+
Helpdesk
24/7 · 365
Tenure
10+ years avg
SECTION 01 / WHY SENTAUR

Compliance handled. Audit-ready. Always.

- The protection frameWe don't just maintain plant. We carry the paper trail that protects you - statutory compliance audited and lodged, insurance current, every visit signed off. When the regulator knocks, the file is already on the desk.
- 01 / Statutory schedule

The cert never lapses.

Every statutory test scheduled, performed and lodged. Gas Safe certificates, F-Gas inspections to regulation cadence, EICR periodic testing, fire alarm and emergency lighting tests, fall-arrest eye-bolt certification.

  • Gas Safe · CP12 / CP15
  • F-Gas · REFCOM
  • NICEIC · BS 7671
  • BAFE fire alarm
  • LOLER lift inspection
  • Fall-arrest eye-bolts
You don't chase. We don't miss.
- 02 / Insurance protected

Cover when it matters.

Sentaur is fully insured at the level a premium estate requires. Public liability, employers' liability, professional indemnity, product. Verifiable on request, renewed annually, audited.

  • Public liability cover
  • Employers' liability cover
  • Professional indemnity
  • Contract works cover
  • Product liability
  • Annually audited
Our insurance protects your contract.
- 03 / Liability carried

The paper trail is the protection.

Every visit logged, timestamped, photographed and engineer-signed. Every reactive call ticketed. The compliance file lands in your portal within working hours of the visit - producible to the HSE, your insurer or their lawyer in two clicks.

  • Visit logs + photographs
  • Engineer-signed sign-offs
  • Reactive call tickets
  • Statutory cert vault
  • Risk & method statements
  • Producible audit pack
Two clicks. Audit done.
EVERY VISIT · EVERY CERT · EVERY CALL

Logged. Timestamped. Photographed. Engineer-signed.

In your compliance file within working hours of the visit. Producible to the HSE, your insurer, or their lawyer.

  • AuditedAnnually, every accreditation
  • LodgedStatutory certs, every contract
  • InsuredPublic, employers, professional, product
  • 52 yrsOf compliance work without incident
SECTION 02 / WHAT WE LOOK AFTER

Six disciplines. One operations team.
One point of contact.

- Single bespoke contractHard FM, soft FM, statutory compliance and reactive cover consolidated under a single bespoke contract - tailored to your estate, backed by our 24/7 helpdesk.
SECTION 03 / THE SENTAUR WAY

How we run buildings. Same four stages on every contract.

- A named delivery methodSurvey, Mobilise, Maintain, Optimise. The same four stages on every contract - whether we built the building or stepped into it.
- Stage 01

Survey

Every contract starts with an audit of the plant, the compliance file and the gaps the previous contractor stopped chasing. Proposals land on the actual building, not a template.

  • Plant audit
  • Compliance file review
  • Gap analysis
  • Tailored proposal
- Stage 02

Mobilise

TUPE if engineers come with the building, transition plan agreed up front, full reactive cover stood up, helpdesk active from day one.

  • TUPE conversation
  • Transition plan
  • Helpdesk live
  • Reactive cover stood up
- Stage 03Primary phase

Maintain

PPM tailored to the SLA. Statutory compliance audited and lodged. 24/7 reactive cover. Same engineers across years - the people who learn your plant aren't the people who leave.

  • PPM tailored to the SLA
  • Statutory compliance lodged
  • 24/7 reactive cover
  • Same engineers, year on year
- Stage 04

Optimise

Energy reviews, plant-life extension, retrofit and capital planning input. We tell you the bad news ahead of the regulator. We tell you the upgrade case before the failure.

  • Energy review
  • Plant-life extension
  • Retrofit & capital planning
  • Bad news ahead of the regulator
SECTION 04 / HOW PPM WORKS AT SENTAUR

Bespoke contract. Same engineers. Statutory by default.

Every PPM contract is tailored to the estate it covers - the plant, the access constraints, the SLA, the compliance schedule. No off-the-shelf monthly visit. No hidden exclusions.

We take on estates we didn't build. Most new contracts start with an audit, a TUPE conversation if engineers come with the building, and a transition plan that gets us to full reactive cover in weeks not months. The team adapts to the estate, not the other way around.

For clients we built for, the engineers who commissioned your plant on day one are the engineers who maintain it on year ten - no handovers, no re-learning the building.

Statutory compliance ships with the contract - Gas Safe, F-Gas, NICEIC, fire alarm and emergency lighting testing, fall-arrest eye-bolt certification, gas safety certificates - current, audited, verifiable on request.

  • Tailored contractsScoped to your estate, not a template.
  • One operations teamSame engineers from install through year ten.
  • 24/7 helpdeskOut-of-hours emergency cover for contract clients.
  • Mobile crewsNationwide reactive support · UK-wide coverage.
  • Statutory complianceAudited, verifiable, shipped with every contract.
  • ReportingDetailed visit reports, itemised improvement proposals.
Section 05 / The Sentaur principles

The Sentaur principles. What we stand for.

- Non-negotiableSix commitments that hold across every contract, every building, every year. Not aspirational. Not bullet points on a tender. The way we actually run buildings.
01Continuity

The same engineers, year on year.

On every contract we run, the same engineers stay across years. The people who learn your plant aren't the people who leave. Whether we built the building or took it on from another contractor, continuity is what we sell.

02Trust

On the keys.

Listed City estates, twenty-eight-floor luxury residentials, hotel back-of-house. We hold the keys because clients have trusted us with them - and across fifty-two years, we've never broken that trust.

03Independence

Still ours.

Independent since 1974. No private equity. No quarterly cost-cutting. Decisions are made in Kings Langley, not in a boardroom 6,000 miles away.

04Partnership

Long-term, by design.

Most of our clients have been with us for over a decade. Some for three decades. Whether we built the building or stepped into it, we stay - because the contracts that make sense are the ones that compound.

05Craft

Quietly competent.

Premium MEP isn't loud. We design, install and maintain to a standard the building takes for granted. The best work goes unnoticed - and the only time anyone notices it is when something stops working.

06Accountability

Audit-ready, always.

Gas Safe, F-Gas, NICEIC, SafeContractor - current, audited, verifiable. Every PPM contract ships with a statutory compliance file that lands in your portal within working hours of every visit.

SECTION 06 / HELPDESK

Two helpdesks. One operations team. The number anyone can call, plus the one we hand to contract clients.

- Open to everyone

Office-hours helpdesk

Monday to Friday · 8am to 5pm

For new install packages, PPM enquiries, surveys, quotes and anything else. UK-based dispatchers, every call picked up live during office hours.

On contract only

24/7 reactive line

A direct number, handed to every contract client.

24 hours · 365 days · UK based

At 2am. On a bank holiday. When the plant alarms. Picked up live, ticketed the same minute, engineer dispatched from the same operations team that walks your building on PPM.

  • - 01 / Always answered

    A real person, not a queue.

    UK-based dispatchers. Every call picked up live in working hours and around the clock for contract clients.

  • - 02 / Ticketed

    Logged the same minute.

    Every callout opens a ticket immediately, visible to your FM team and timestamped against your contract.

  • - 03 / Engineer dispatched

    From the team that knows your plant.

    Same operations team that walks your building on PPM. Not a sub-contractor stranger.

SECTION 07 / FAQ

Common questions. The same six come up before every contract.

- Before you brief usWhatever the route in, FM team, owner, developer or consultant, these are the questions that land first. Straight answers, no marketing wash.
  • 01- Question

    How quickly can Sentaur respond to a reactive callout?

    Contract clients have a 24/7 reactive line picked up live, ticketed the same minute, with engineers dispatched from the same operations team that walks your building on PPM.

  • 02- Question

    Are Sentaur compliant with statutory regulations?

    Yes. Every PPM contract ships statutory compliance by default: Gas Safe, F-Gas, NICEIC, BAFE fire alarm, LOLER lift inspection, fall-arrest eye-bolt certification. Audited annually.

  • 03- Question

    What disciplines does a Sentaur PPM contract cover?

    Six disciplines under one bespoke contract: air conditioning, refrigeration, plumbing and heating, electrical, controls, and fabric works. One operations team across all of them.

  • 04- Question

    Where are Sentaur Services based?

    Kings Langley head office in Hertfordshire and a London office at Fore Street. Engineers dispatch nationwide for clients across England, Scotland, Wales and Northern Ireland.

  • 05- Question

    Has Sentaur worked on listed buildings?

    Yes. Listed Grade I and II estates are part of our regular portfolio alongside hotels, retail flagships, residential developments, lab and critical plant environments.

  • 06- Question

    How long has Sentaur been operating?

    Since 1974. Independent through 50+ years of industry consolidation, with engineers staying on the books for years and decades, not months.

SECTION 08 / ACCREDITATIONS

Accredited.
Audited.
Insured.

Whatever the scope, the accreditation is in place - ours, or a vetted partner's working under our contract.
GAS SAFECURRENT
Gas Safe RegisteredDomestic & commercial
STATUTORYHSE
F-GASCURRENT
F-Gas CertifiedREFCOM accredited
EU 517/2014UK
NICEICCURRENT
NICEIC ApprovedElectrical contractor
STANDARDBS 7671
SAFECONTRACTORCURRENT
SafeContractorAudited annually
HEALTH & SAFETYSSIP
+ 20 more
  • BAFE SP203
  • ECA
  • BESA
  • BESCA
  • BCIA
  • OFTEC
  • WRAS
  • CIPHE
  • LPS 1014
  • IPAF
  • PASMA
  • CHAS
  • SMAS Worksafe
  • Constructionline Gold
  • Achilles UVDB
  • UKATA
  • ISO 9001
  • ISO 14001
  • ISO 45001
  • ISO 50001
SECTION 09 / NEXT STEP

Running an estate that needs to just work? Brief us on the contract.